The Company Store Return, Refund and Exchange Policy

The Company Store Order Policies:

Read below for The Company Store Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

The Company Store Return, Refund & Exchange Policy

30-Day Rest Easy Guarantee

All our products are made to the highest quality standards, and we stand behind them with our 30-day Rest Easy Guarantee. Your comfort, our promise. Wash it, sleep on it, enjoy and have fun with it, just don’t damage it. If your ultimate comfort hasn’t been achieved, return it! It’s that easy.

Return Process

How to Return Items

Returns can be completed in 4 easy steps:

1. Start Your Return Online
   • Visit thecompanystore.com/returns and enter your order number and billing zip code
   • Click “Return Items/View Status”
2. Select Items
   • Select the items you want to return and the reason for the return
3. Print Label & Ship
   • Print your shipping label or download your mobile/QR code
   • Pack the items and drop your package at any UPS location nationwide
4. Receive Refund
   • Receive your refund, minus a shipping fee of $4.50 per item

Return Window

• Items must be returned within 30 days of purchase
• If an item is returned outside the 30-day window or is not in compliance with the policy above, The Company Store reserves the right to refuse the refund

Items That Cannot Be Returned

Please note that we are not able to accept returns of monogrammed items, clearance items (prices ending in $0.97), delivery and service charges, and Gift Cards.

Custom Orders

Custom items are made to order specifically for you and may not be canceled or returned. Custom orders include items with a monogram and all upholstered furniture: headboards, complete beds, slipcovers, benches, chairs, stools, and settees which cannot be returned unless received damaged or defective.

Refund Policy

Refund Process

• Refunds are returned to the original method of payment, minus a $4.50 per item returns processing fee
• The refunded amount will appear back in the original method of payment in approximately 3-5 business days from when your package is received

Shipping Fees

• Original shipping fees are non-refundable. In addition, a return shipping fee of $4.50 per item is deducted from your refund, so your refund will be slightly less than what you paid

Partial Returns

Yes. You can return one item from an order and then come back and request an additional return from the same order, if it is within the 30-day return window. It is best to return items in as few packages as possible. Provided the products are from the same order, we encourage you to send all returns in one box. Please note, a shipping fee of $4.50 per item will be deducted from your refund.

Exchange Policy

Unfortunately, we are not able to accept exchanges at this time, but you are welcome to return your item and repurchase what you would like. The comfort experts on our Customer Care team are happy to help you find other options.

Special Return Policies

Mattresses

• We offer a 100-day trial for your mattress. Because mattresses require some time to adjust, we will not accept mattress returns within 30 days of delivery. If at the end of the 30 days and within the 100-day period, you are not satisfied with the mattress, please contact our Customer Care team

Furniture and Rugs

Furniture and rugs are shipped directly from the manufacturer. Please note, made to order furniture and rugs are not eligible for returns. For eligible items, if you’re not completely satisfied with your purchase, we’ll gladly offer you a refund for undamaged items. You must contact us within 7 days of your delivery to arrange a return. The item must be returned within 30 days from receipt of product. A restocking fee will apply to furniture at 25% of the purchase price. Shipping and handling fees are non-refundable. Return shipping and return pick up fees are the customer’s responsibility and nonrefundable

Lifetime Guarantee

Most of our products assembled in the USA are covered by our Lifetime Guarantee. The products may be returned at any time** (see below for exclusions). We will gladly offer you a replacement or merchandise credit towards a new product (excluding delivery fees). Look for this symbol throughout the catalog and website which indicates the product carries a Lifetime Guarantee.

Covered Products

Any of our down, down and feather blend, or down alternative products, which includes pillows, comforters, blankets, featherbeds, mattress pads, and specialty pillows. Please note that pet comforters are currently excluded from our Lifetime Guarantee Policy.

Coverage Period

The Lifetime Guarantee covers the lifetime of the household of the individual who placed the order.

Lifetime Guarantee Process

Next, please send an email to lifetime@thecompanystore.com. In the email, in addition to attaching the five pictures, please include your name, address, phone number, and a copy of the original proof of purchase. The proof of purchase can be your order confirmation or shipping confirmation. Our Lifetime Returns Specialist will begin reviewing your email and photographs once we receive them. You will receive a phone call or email within 7 to 10 business days to continue the process of exchanging the product for a new item, applying credit towards a new order, or sending you a gift card for a future purchase.

The Company Store Customer Service:

Telephone Number: 1-800-323-8000
Email ID: custserv@thecompanystore.com

The Company Store Headquarters Address: 3452 Losey Blvd S La Crosse, WI 54601

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