StockX Return, Refund and Exchange Policy

StockX Order Policies:

Read below for StockX Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

StockX Return, Refund & Exchange Policy

Return Policy

14-Day Return for StockX Credit

StockX offers a 14-day return policy for eligible items, allowing US customers to return purchases within 14 days of delivery for a full refund in the form of StockX Credit, minus the original shipping cost.

Eligibility Requirements

Geographic Eligibility:

• Available to US customers only
• EU/UK residents retain their statutory right of withdrawal

Product Eligibility:

• Over half of all trades are available for returns, determined based on the exact product and size
• Items must be labeled “14 Day Return” on the product page at time of purchase
• Only available for orders placed after October 15th, 2024

Account Requirements:

• Products must be purchased using a registered StockX account
• Purchases made using Guest Checkout are not eligible for returns
• Two-Step Verification must be enabled to apply StockX Credit

Condition Requirements:

• Products must be in the same condition as delivered (unused)
• StockX tag or StockX sticker must remain attached

Return Process

1. Initiation: Visit the Buying History section of your StockX Profile (Profile > Buying > History)
2. Selection: Click the order you’d like to return to open “Order Details”
3. Processing: Click the “Start Return” button to begin return processing
4. Shipping: You will be provided a shipping label with return instructions

Processing Timeline

• Returns must be initiated within 14 days of delivery
• Once received at StockX facility, expect processing within a minimum of 3 business days

Special Holiday Policy

Eligible purchases made between November 27 – December 31, 2024 can be returned through January 15, 2025

Refund Policy

StockX Credit Refunds

Refund Method:

• Full refund provided in the form of StockX Credit, minus original shipping cost
• StockX Credits are currently only available to US customers and credited in USD

Refund Reasons:

• Not satisfied with purchase (fit not as expected, change of mind)
• Quality issues are covered under separate Buyer Promise policy

Verification Process:

• Items that do not pass Returns Verification require payment of return shipping cost
• Failed verification items will be returned to buyer

Exchange Policy

Direct Exchanges Not Available

StockX does not offer traditional product exchanges. Instead, customers have two alternatives:

Option 1: Return for Credit + New Purchase

1. Return eligible item for StockX Credit (14-day policy)
2. Use credit toward new purchase

Option 2: No Fee Resale

For items not covered by the 14-day return policy, customers can use No Fee Resale to resell items without selling fees within 90 days of delivery.

No Fee Resale Requirements

Eligibility:

• Only products delivered after July 10, 2024
• Must be purchased using registered StockX account (not Guest Checkout)
• Products must be in same condition as delivered with StockX tag/sticker attached
• Must be sold within 90 days of delivery

Process:

• Visit Buying History (Profile > Buying > History)
• Click “Sell Now” button next to item to resell
• Covers both “Sell Now” and “Place Ask” orders
• Asks must be matched within 90 days to qualify

Benefits:

• No transaction, processing, or shipping fees
• Allows customers to earn more money back than traditional selling

Buyer Promise

For orders with quality issues (damaged items, wrong order received), StockX stands behind every order with their Buyer Promise, separate from the return policy.

EU/UK Special Rights:
EU/UK consumers retain their right of withdrawal within 14 days after delivery and statutory warranty claims, regardless of whether the StockX verification tag is attached.

StockX Customer Service:

Telephone Number: +44 759 477 6750

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