Desenio Return, Refund and Exchange Policy

Desenio Order Policies:

Read below for Desenio Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Desenio Return, Refund and Exchange Policy

Based on information from desenio.com

Return Policy Overview

When purchasing products on Desenio, customers have a 90-day withdrawal period. This means you have the right to cancel any purchase by notifying Desenio accordingly within 90 days from when you or your representative received the product ordered.

Return Window

• Standard Products: 90-day return period from delivery date
• Personalized/Custom Products: No right of return or exchange on personalized posters that are printed on-demand as they are custom-made

How to Initiate a Return

Step 1: Notification

If you wish to withdraw a purchase, you must, prior to the expiration of the withdrawal period, send a written message to the Company. You shall provide your name, address and other relevant information, e.g., order reference or confirmation number, invoice number and the name of the product in the message.

Step 2: Return Shipping

If you elect to exercise your right of withdrawal, you shall pay for the return shipping costs and are also responsible for the condition of the product after you have received the product and during the return shipping until the Company has received the product.

Step 3: Return Timeline

The product shall be returned within 14 days from the date when the Company was notified of the withdrawal.

Step 4: Packaging Requirements

The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to the Company in accordance with the methods and directions set forth on the Website.

Return Conditions

Product Condition

All products must be returned in the same condition as they were delivered. If products clearly have been used, we may make a deduction from the reimbursement.

The Company, in its sole and absolute discretion, is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to you having used and handled the product to a greater extent than necessary to determine its function or characteristics.

Items Not Eligible for Return

• Personalized posters printed to order (custom-made items)
• Digital content delivered otherwise than by a tangible medium
• Products that have been sealed – you may not break the seal if you wish to utilize your right of withdrawal

Refund Policy

Refund Amount

If you withdraw your purchase, the Company will refund the amount you have paid for the product, including shipping costs minus any costs set forth herein.

Shipping Cost Refunds

Any additional shipping costs due to you choosing a delivery method other than the standard delivery offered by the Company are exempted from refund. In the event only part of an order is returned, the shipping costs will not be refunded.

Refund Timeline

The Company will pay back the amount without undue delay, however, no later than within 14 days from the date the Company received your notification of withdrawal. However, the Company may delay repayment until the Company has received the product.

Refund Method

Repayment will be made to you by the original payment method chosen by you, unless otherwise agreed.

Additional Charges and Responsibilities

Customer Responsibilities

Depending on the destination, you may be subject to additional charges in order to receive their package. Such charges include Customs & Duty charges, VAT/local taxes, etc. The aforementioned fees are your sole responsibility, even in case of forced return.

Canvas Returns

In case of returning a canvas, the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping.

Happiness Guarantee

At Desenio, we stand by our products! All orders are backed by our 100% Happiness Guarantee. In the unlikely event of damaged, defective, or incorrect items delivered to you, we will provide a refund or a free replacement as applicable.

Exchange Policy

Based on the available information from Desenio’s website, there is no specific exchange policy mentioned. Returns are processed for refunds rather than direct exchanges. Customers wishing to exchange an item would need to:

1. Return the original item following the return process above
2. Place a new order for the desired item

Desenio Customer Service:

Telephone Number: +46 8 120 587 00
Email ID: info@desenio.com

Desenio Headquarters Address: Maria Bangata 4A 11863 Stockholm, Sweden

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