DBrand Return, Refund and Exchange Policy

DBrand Order Policies:

Read below for DBrand Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

DBrand Return, Refund & Exchange Policy

Order Cancellation

Except for any statutory rights of cancellation that you may have under applicable provincial consumer protection laws, once you place your order you cannot cancel it.

Returns & Exchanges

Given the customized nature of dbrand’s products, products purchased cannot be returned or exchanged without express authorization from a dbrand representative.

Express Authorization Required

All returns and exchanges require prior approval from a dbrand customer service representative. Customers must contact dbrand through their official contact form on dbrand.com before attempting any return or exchange.

Refund Eligibility

Eligible for Refunds:

1. Damaged Products Before Delivery
   • Refunds can be provided for products that are damaged before delivery to you.
2. Incorrect Custom Artwork
   • Refunds can also be provided for products bearing a custom logo or other artwork that does not match the logo or other artwork requested by you.
3. Damaged Unopened Merchandise (Non-Custom)
   • Returns for unopened, unused merchandise that does not bear any logo or other artwork may be eligible for a refund minus the shipping amount, provided that the merchandise arrived in a damaged condition.

How to Request a Refund:

If you receive your order and any products appear to be damaged or do not bear the custom logo or other artwork requested by you, please contact us promptly using the contact form at dbrand.com.

Undelivered Orders

Standard Shipping Policy:

In order to keep shipping prices low for customers, our standard shipping service uses government-run local postal services without tracking.

Undelivered Order Process:

• If an order does not successfully arrive at the delivery address provided during checkout within the recommended time-frame specified in your Shipping Confirmation, please use the Contact Form to let us know.
• We’ll work with you to get a re-shipment processed and ensure that you receive the product you paid for.
• We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse.

Freight-Forwarding Addresses:

Under no circumstances does dbrand provide refunds to Freight-Forwarding addresses, as the nature of these delivery addresses is such that delivery is not only out of our control, but out of the scope of delivery by government-run local postal services.

Lost Packages

dbrand is not responsible for any loss of the product(s) following shipment from dbrand’s facilities to your delivery address, however dbrand is not a faceless corporation built on the foundation of robbing customers. If your product(s) get lost in transit, simply reach out to us via our Contact form and we’ll work with you to ensure you get what you paid for.

DBrand Customer Service:

Telephone Number: Not Available
Email ID: robots@dbrand.com

DBrand Headquarters Address: P.O. Box 98190 970 Queen Street East Toronto, ON M4M 1J0 Canada

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