Cuisinart Return, Refund and Exchange Policy

Cuisinart Order Policies:

Read below for Cuisinart Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Cuisinart Return, Refund and Exchange Policy

Return Policy

30-Day Return Window

Return Conditions

• Products must be unused and in original condition
• Returns must be initiated within 30 days of purchase date
• Please note that the buyer is responsible for return shipping costs
• Send your package using a shipping service that provides a tracking number (FedEx or UPS). We are not responsible if there is no proof the product was delivered

Return Process

1. Contact Customer Service: For return authorization and assistance
   • Email: customerservice@cuisinart.com
   • Phone: 1-800-726-0190
   • Hours: Monday to Friday, 8:00 AM – 10:00 PM EST, Saturday 9:00 AM – 5:30 PM EST
2. Online Orders: For questions concerning orders placed on Cuisinart.com
   • Phone: 1-833-844-6428
   • Hours: Monday to Friday, 10:00 AM – 6:30 PM EST
3. Return Authorization: To obtain a return shipping label, please fill out the product inquiry form at https://www.cuisinart.com/customer-care/product-assistance/product-inquiry/
4. Return Shipping: Include the Return Form with your package when shipping back to Cuisinart

Refund Policy

Refund Processing

• Once we receive your return, please allow approximately 10 business days from when the product is received for your refund
• Refunds will be issued to the original method of payment
• Full refund of product purchase price (shipping costs are customer’s responsibility)

Warranty Refunds

If the Product that is the subject of this Lifetime Warranty fails during the warranty period for reasons covered by this Lifetime Warranty, Cuisinart will, at its option, repair the Product, replace the Product with another identical or reasonably equivalent product, or if Cuisinart is unable to repair or replace the Product, refund the purchase price, less the amount directly attributable to the consumer’s prior usage of the Product.

Processing Time

Upon receipt of the Product, Cuisinart will inspect the Product and, if required under this Lifetime Warranty, attempt to repair, replace, or refund the Product within thirty (30) days. However, there may be delays beyond Cuisinart’s control, in which case that time period may be extended as reasonably necessary.

Exchange Policy

Warranty Exchanges

Cuisinart will, at its option, repair the Product, replace the Product with another identical or reasonably equivalent product for products covered under warranty.

Standard Exchanges

While the website doesn’t specify a separate exchange policy outside of warranty coverage, customers can:

• Return the original product within 30 days for a full refund
• Purchase a new product separately
• Contact customer service for specific exchange requests

Special Provisions

California Residents

California law provides that for In-Warranty Service, California residents have the option of returning a nonconforming product (A) to the store where it was purchased or (B) to another retail store that sells Cuisinart products of the same type. The retail store shall then, according to its preference, either repair the product, refer the consumer to an independent repair facility, replace the product, or refund the purchase price less the amount directly attributable to the consumer’s prior usage of the product.

Warranty Service

Your ultimate satisfaction in Cuisinart products is our goal, so if your Cuisinart® product should fail within the generous warranty period, we will repair it or, if necessary, replace it at no cost to you.

Consumer Eligibility

This warranty is available to consumers only. You are a consumer if you are the owner of a Cuisinart® product that was purchased at retail for personal, family, or household use. Except as otherwise required by applicable state law, this warranty is not available to retailers or other commercial purchasers or owners.

Cuisinart Customer Service:

Telephone Number: 1-800-726-0190

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