Consumer Cellular Return, Refund and Exchange Policy

Consumer Cellular Order Policies:

Read below for Consumer Cellular Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Consumer Cellular Return, Refund & Exchange Policy

Risk-Free Guarantee

Consumer Cellular offers a 100% Risk-Free Guarantee for all new customers:

Standard Customers

• 30-day trial period from service activation
• Cancel within 30 days, 300 minutes, 300 text messages, or 300MB of data usage (whichever comes first)
• Full refund if not completely satisfied for any reason
• No charges apply if cancelled within the trial period

AARP Members

• Extended 45-day risk-free guarantee
• Same terms as standard customers but with additional 15 days to evaluate service
• Must provide AARP membership information to qualify for extended trial

Device Returns

Return Eligibility

• Devices purchased directly from Consumer Cellular
• Must be returned within the risk-free trial period (30 days standard, 45 days for AARP members)
• Device must be in like-new condition for full refund

Return Process

• Contact Customer Service at (888) 345-5509 to initiate return
• Return shipping label will be provided
• Package device securely with all original accessories and documentation
• Refund processed once device is received and inspected

Exclusions

• Devices brought from other carriers (BYOD program) are not eligible for return through Consumer Cellular
• Damaged devices beyond normal wear may incur restocking fees

Service Refunds

Monthly Service Charges

• Pro-rated refunds available for unused service within the risk-free trial period
• No refunds for partial month usage after trial period expires
• Service must be cancelled before trial period ends to qualify for full refund

SIM Card Credits

• New customers receive a $10 credit on first invoice, effectively making the SIM card free
• SIM cards available at Target, Sears stores, online, or by phone

Device Protection Plans

Coverage Addition Window

• SquareTrade or AppleCare Plus protection plans can be added within 30 days of device purchase
• Plans can be added through My Account online or by calling Customer Service
• No protection plans available for BYOD devices

Protection Plan Returns

• SquareTrade plans: Coverage for manufacturing failures after manufacturer warranty expires
• AppleCare Plus: Extended warranty and accidental damage coverage for iPhones
• Protection plans are non-refundable once activated

Warranty Coverage

Manufacturer Warranty

• All factory-new phones include 1-year manufacturer warranty
• Covers manufacturing defects when device is in like-new condition
• Defective devices replaced rather than repaired when possible
• Troubleshooting with Customer Service required before warranty replacement

Battery Replacement

• Replacement batteries not available for purchase separately
• Battery issues covered under manufacturer warranty result in full device replacement
• Third-party battery installation voids Consumer Cellular warranty

Exchanges

Device Exchanges

• Device exchanges may be available within the risk-free trial period
• Contact Customer Service to discuss exchange options
• Exchange subject to device availability and compatibility with service

Plan Changes

• Monthly plans can be changed at any time without penalty
• No exchanges needed – plans are flexible and can be modified as needed
• Changes take effect on next billing cycle

Consumer Cellular Customer Service:

Telephone Number: (888) 345-5509

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