Charles Tyrwhitt Return, Refund and Exchange Policy

Charles Tyrwhitt Order Policies:

Read below for Charles Tyrwhitt Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Charles Tyrwhitt Return, Refund & Exchange Policy

Return Policy

Time Frame

• 6 months return window: Products purchased via the Charles Tyrwhitt website can be returned for a full refund or exchange within 6 months of the date of dispatch.
• 14-day cancellation period: As a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you received the products.

Return Process

• You must inform Charles Tyrwhitt in writing to cancel a contract
• You must return the product(s) immediately at your own cost and risk
• Take reasonable care of products while they are in your possession
• Provide proof of purchase (receipt, confirmation email, or order number)

Return Shipping

• Return shipping fee: $9.95 will be deducted from your return credit to cover return shipping costs (for standard returns)
• Defective products: Products returned due to defects will be refunded in full, including delivery charges and return shipping costs

Refund Policy

Processing Time

• Refunds are processed as soon as possible, within 30 days of cancellation notice
• For defective products, Charles Tyrwhitt will examine the returned product and notify you via email within a reasonable time period

Refund Method

• Refunds are usually issued using the same payment method originally used for the purchase
• Store purchases returned to warehouse: Can only be refunded (no exchanges possible)
• Cash purchases: Refunded as a voucher if returned to warehouse

Full Refund Conditions

• Products returned within the 6-month period with proof of purchase
• Defective products (including full delivery charge refund)

Exchange Policy

Exchange Process

• Products can be exchanged within 6 months of dispatch date
• All exchanges are sent with free postage and packaging
• Use the exchange form or online Rebound returns service

Price Differences

• Lower price exchange: Automatic refund of the difference
• Higher price exchange: Difference charged to original payment card (if available) or customer contacted for payment
• Authorization is given to charge price differences when using exchange forms

Store Exchanges

• Store purchases: If exchange is required, the item must be returned to a store (warehouse returns only allow refunds)

Exclusions and Restrictions

Non-Returnable Items

• Personalized products: Items personalized for you or made to specific measurements (including sleeve shortening, pocket additions, trouser alterations, jacket alterations, shirt tail shortening)
• Monogrammed items: Cannot be returned or exchanged
• Made-to-measure items: Cannot be returned or exchanged
• Face masks: Cannot be returned or refunded for hygiene reasons

Consumer Rights

• These policies do not affect your statutory rights
• Right to return does not apply to clearly personalized goods or those made to specification
• Statutory rights remain unaffected if goods are faulty or not as described

Charles Tyrwhitt Customer Service:

Telephone Number: 1866 797 2701

Charles Tyrwhitt Headquarters Address: Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom

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