Chacos Return, Refund and Exchange Policy

Chacos Order Policies:

Read below for Chacos Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Chacos Return, Refund & Exchange Policy

Returns & Exchanges Overview

Quick Links:

• Start a Return/Exchange
• Start a Gift Return/Exchange
• Submit a Warranty Claim

Return Policy

General Return Terms

• We will gladly accept your free return or exchange of UNWORN merchandise within 30 days of the date of shipment
• Returns are free
• Original shipping charges incurred on your order are not refundable
• Please allow two weeks for your return to be processed
• A credit should appear on your credit card, or original method of payment, within two billing cycles

Return Process

Online Returns:

• The online return process will require a printer
• Once you complete the return process, a PDF download of the shipping label and return document will be available to print
• Please attach the return label to your package and keep a copy of return documentation for tracking purposes

Multiple Orders:

• If returning multiple orders, please return and ship each order separately for faster refunds, rather than combining them into one package

Shipping for Returns

• All returns and exchanges will be shipped using Fedex Economy Shipping regardless of shipping method used on original purchase

Exchange Policy

Exchange Terms

• Exchanges are free
• Exchanges can only be made for the same product, different size or color
• We are only able to accept one product exchange. If your new product still doesn’t work for you, it must be returned
• Exchange orders will be canceled after 21 days (from submission) if not received

Out of Stock Items

• If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund

Gift Returns & Exchanges

Gift Return Requirements

• If you have a gift that needs to be returned or exchanged, you will need BOTH the order number and the shipping zip code from the original purchase

Refund Policy

Refund Processing

• You will receive an email to confirm a successful return
• A credit should appear on your credit card, or original method of payment, within two billing cycles
• Original shipping charges incurred on your order are not refundable

Warranty Policy

Lifetime Warranty Coverage

• ALL CHACO PRODUCTS ARE WARRANTED TO BE FREE OF DEFECTS IN MATERIALS OR WORKMANSHIP FOR THE ENTIRE LIFE OF THE PRODUCT
• All Chaco footwear purchased from an Authorized Dealer in the United States of America: Defects in original, unaltered, and unmodified materials and workmanship for the life of the product

What’s Covered

• If a product fails because of a defect in materials or the quality of workmanship, we will repair or replace it free of charge
• This warranty extends to the original end-user purchaser in the United States
• This warranty applies only to products that were purchased from us or our authorized sellers in the United States

What’s NOT Covered

• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales
• Laces, lace hardware, and insoles are not covered by our warranty
• Warranty does not apply to problems with fit
• Products worn past the point of repair will be void of warranty coverage
• Products modified or repaired outside of Chaco or by a Chaco-certified cobbler will be void of warranty coverage

Warranty Process

• A defective product is an imperfection from a manufacturing or design defect
• Chaco product must be evaluated by our specialists first-hand for warranty determination
• Warranted products are replaced at Chaco’s discretion
• While there is no charge for a warranty repair or replacement, if we determine that your footwear is not covered under warranty, we will repair them for a fee

Special Product Policies

Custom Chacos (MyChacos)

• This product is one-of-a-kind and made specially for you. For that reason, all sales are final and we cannot accept returns
• This offer excludes all MyChacos custom products and accessories

Gifts with Purchase

• Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged

Chacos Customer Service:

Telephone Number: 1-888-211-1908

Chacos Headquarters Address: 1400 Industries Road Richmond, IN 47374

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