Cavender’s Return, Refund and Exchange Policy

Cavender’s Order Policies:

Read below for Cavender’s Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

CAVENDER’S RETURN, REFUND & EXCHANGE POLICY

RETURN TIMEFRAME

• Standard Returns: 30 days from date of purchase
• Holiday Extended Period: Purchases made October 1 through December 30 have an extended return period of 90 days from the date purchased

MERCHANDISE CONDITION REQUIREMENTS

Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn)

RETURN METHODS

Online Returns by Mail

• Cavenders.com strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system
• We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment

In-Store Returns

• If there is a Cavender’s Boot City retail store near you, you may return your online purchase to the store for exchange or refund
• You must take a printed copy of your order to the store along with your merchandise

REQUIRED DOCUMENTATION

• You must include the Merchandise Return Form with your return
• Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package

RETURN SHIPPING COSTS

• Unless you are returning footwear, a $8.99 charge will be deducted from your refund
• Economy shipping and returns are FREE for boot purchases. This applies to the original purchase and first return only

REFUND PROCESSING

Credit Card Refunds

• If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement

Gift Card Purchases

• If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return

EXCHANGE PROCESS

• If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order
• If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped

Cavender’s Customer Service:

Telephone Number: (888) 361-2555
Email ID: custserv@cavenders.com

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