Carter’s Return, Refund and Exchange Policy

Carter’s Order Policies:

Read below for Carter’s Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Carter’s Return, Refund, and Exchange Policy

Return Policy

General Return Guidelines
We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product. If you don’t have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price.
Return Methods
Online Returns by Mail
For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool.

Mailing Address:
Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517

Important Notes:

  • We cannot process returns purchased from our retail stores by mail
  • By using the prepaid return label, $6 will be deducted from your refund
  • Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling
In-Store Returns
For your convenience, we accept returns for items purchased online by mail and also at any Carter’s or OshKosh B’gosh retail or outlet store in the United States Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online, may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S.

Required Items for In-Store Returns:

  • Original sales receipt, gift receipt or packing slip
  • The credit card used for your original purchase

Refund Policy

With Receipt
We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase.
After 90 Days
After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange
Without Receipt
For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.
Gift Returns
You can return a gift for a merchandise credit. Your merchandise credit will be emailed to the email address associated with the order. Please contact us at 877-333-0117 to receive the merchandise credit at a different email address or return to original tender.
Refund Processing
Refunds for purchases made by credit card may only be credited back to the original card used

Exchange Policy

Online Exchange Process
For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 877-333-0117 to place your reorder and we will waive the regular shipping charge.
Exchange Timeline
All exchanges must be initiated within the 90-day return window and items must be new, unworn, and unwashed.

Carter’s Customer Service:

Telephone Number: (877) 333 0117
Email ID: contactus@carters.com

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