Carhartt Return, Refund and Exchange Policy

Carhartt Order Policies:

Read below for Carhartt Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Carhartt Return, Refund and Exchange Policy

Return Policy

Online Orders (Carhartt.com)

Return Window: 180 days from the original date of purchase

Eligibility Requirements:

• Items must be returned in their original condition with all tags attached
• Items must be unworn and unaltered
• Original packaging and purchase receipt recommended
• Returns only accepted from orders placed on Carhartt.com

Return Process:

1. Begin by entering your order number and email address in the online return portal
2. Select the items and reason for the return
3. Include the Carhartt Return Copy in your return package
4. Attach the UPS Return Address Label found in the return portal to your package
5. Drop off at any UPS location

Customer Service Contact:

• Phone: 1-800-833-3118
• Email: Just_Ask_Us@Carhartt.com

Retail Store Returns

Return Window: 180 days from the original purchase date

With Receipt:

• Refunds and exchanges processed at original purchase price plus applicable sales tax
• Items may be exchanged for the same product or refunded to original payment method
• Gift receipt returns can be exchanged for another item or gift card equal to purchase price

Without Receipt:

• Refunds or exchanges processed at current sale price plus applicable sales tax
• Items may be exchanged for the same product or returned for merchandise credit
• Items not found in store POS system cannot be exchanged or returned
• Carhartt reserves the right to limit the number of returns made without a store receipt

Refund Policy

Processing Time and Method

• Refunds processed within 3-5 business days after distribution center receives return
• All refunds credited to original method of payment
• Gift card refunds may take up to 5-7 business days
• Original shipping costs are non-refundable

Free Returns

• Free return shipping for all orders
• 180 days to try on, test out, and return for free if not satisfied

Defective or Damaged Items

• Contact customer service immediately if product is defective, damaged, or different from what was ordered
• Phone: 1-800-833-3118

Exchange Policy

Online Orders

Important Notice: Carhartt is currently unable to perform exchanges for online orders

Retail Store Exchanges

• Exchanges available for items purchased in Carhartt retail stores within 180 days
• Items may be exchanged for the same product
• Must be in original condition with tags attached
• Original receipt required for exchanges at original price

Special Conditions and Exclusions

Custom/Embroidered Items

• Custom orders with embroidery or screen print cannot be modified, exchanged, or returned unless defective
• Contact Customer Service immediately upon receipt with pictures and details for defective customized items

Altered Garments

• Carhartt assumes no liability for garments with alterations, embroidery, or other ornamentation
• Garments altered in-store by Carhartt associates cannot be returned after customer approval

Company Gear Orders

• 60-day return window for non-embroidered Company Gear items
• Large returns may be subject to restocking fees

Warranty Coverage

Built to Last Commitment

• Carhartt stands behind all products with quality craftsmanship guarantee
• Guarantee replacement if item is in stock; refund if unavailable

Warranty Exclusions

• Normal wear and tear (including zippers and hardware)
• Misuse, neglect, or obvious abuse of garment
• Garments with removed item labels
• Altered garments

Carhartt Customer Service:

Telephone Number: 1-800-833-3118
Email ID: just_ask_us@carhartt.com

Carhartt Headquarters Address: 5750 Mercury Drive Dearborn, MI 48126

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