Boohooman Return, Refund and Exchange Policy

Boohooman Order Policies:

Read below for Boohooman Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

boohooMAN Return, Refund & Exchange Policy

Return Policy

Return Timeframes

• USA, Canada, Australia & New Zealand: 28 days from receipt of items
• European Economic Area (EEA): 60 days from receipt of items (legal right to change your mind)
• UK & EU: 28 days from receipt of items

Return Conditions

• Items must be returned in new and unused condition
• Original labels and tags must be attached
• Items should be sent back in original packaging wherever possible
• Items must be unworn, unwashed, and unused

How to Return Items

1. Repack your items with original tags attached
2. Login to the returns portal using your order number and email address
3. Select your preferred return option (print returns label at home or in-store options)
4. Process your return in the portal and post the package
5. Keep proof of postage and track your return

Return Costs

• USA: $7 charge for returns (not applicable to Premier customers)
• UK: £1.99 fixed charge deducted from refund amount
• International: Return charges vary and will be deducted from refund amount

Items That Cannot Be Returned

• Grooming products
• Fashion masks
• Swimwear/Underwear (if hygiene seal has been tampered with or broken)
• Pierced jewellery

• Lingerie items (if protective seal has been removed)

Refund Policy

Refund Processing Time

• Up to 7 working days from return date for parcel delivery to warehouse
• Items are quality checked upon receipt
• Cash refunds: 3-5 working days to appear on bank statement (after processing)
• Store credit refunds: Within 24 hours of processing

Refund Methods

• Refunds processed to original payment method
• Gift voucher purchases: Credited back to boohooman.com account

• Customers can choose store credit instead of cash refunds
• Store credit customers receive 10% extra on refund price
• Quicker processing time for store credit refunds
• Not available for faulty goods
• 10% bonus not available for orders paid with store credit

Delivery Charge Refunds

• EEA customers: Delivery charges refunded if all items returned within 14 days
• Non-EEA customers: Delivery charges not refunded

Refund Tracking

• Email notification when parcel arrives at warehouse
• Email notification when refund is processed
• Return tracking available through portal

Exchange Policy

1. Return the unwanted item for a refund
2. Place a new order for the desired item

Special Circumstances

Faulty, Damaged, or Incorrect Items

• Contact customer services immediately
• Do not use faulty items after discovering the fault
• May be eligible for full refund to original payment method
• Return within 28 days of receipt

Suspected Fraudulent Activity

• Withhold refunds for suspicious activity
• Block accounts for fraudulent behavior
• Refuse returns for used/worn items
• Refuse returns that don’t match original orders

Quality Checks

• Items must be in new, unused condition
• Original packaging and labels required
• Refunds denied for non-compliant returns

Boohooman Customer Service:

Telephone Number: +44 161 236 5640

Boohooman Headquarters Address: Piccadilly Gardens, Manchester M60 1AY, UK

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