Black Diamond Return, Refund and Exchange Policy

Black Diamond Order Policies:

Read below for Black Diamond Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Black Diamond Equipment – Return, Refund & Exchange Policy

Return Policy

Return Window

Within 60 days of purchase: Full refund less shipping charges (if applicable)

Return Conditions

Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.

Return Process

1. Start Your Return: Click the “Start a Return” button to begin your return through our Loop Returns Portal. You’ll receive a shipping label with a QR code for drop-off—no RA number needed!
2. Package Your Items: Package your gear securely. Place your item(s) back in the original product packaging or your own packaging.
3. Ship Your Return: Attach the return label to the outside of your package, or bring your QR code to the designated drop-off location.
4. Drop Off: Drop off your return using the instructions provided in your Loop return confirmation. Hold onto any tracking info you receive, just in case.

Return Shipping

Please note that Black Diamond does not provide return shipping labels for returns or exchanges, and Black Diamond cannot reimburse you for return shipping. Please note: A small handling fee will be deducted from your refund to cover the cost of return shipping.

Important Notes

• A return authorization number is required for all returns
• Items from different orders must be returned separately
• Online orders cannot be returned to Black Diamond stores or dealers

Refund Policy

Processing Time

Once your return is scanned in at our distribution center, your refund will be automatically processed—typically within 7–10 business days (excluding weekends and holidays). Return processing times are subject to seasonal changes and delays

Refund Method

Refunds are made via the same payment method you used to pay for your order and usually take a maximum of 14 days.

Refund Notifications

Yes! We will email you after your return has been processed and you have been refunded. After you receive this email it can take 3-5 business days for you to see the refunded funds back on your statement.

Gift Returns

Gift returns go through our normal returns process. For cash refunds we can only refund the original payment method. A second option is to issue an e-gift certificate. All gift returns require proof of purchase.

Price Matching

We can only retroactively refund or price match an order to the ongoing sale if it is within a 7-day window from the purchase date. Please contact our customer support team via email at orders@bdel.com within this timeframe to request an adjustment. (This does not include outlet items)

Return to Sender Orders

Return to Sender (RTS) orders will be processed by our returns department in 7-10 business days after it arrives back at our facility. All original shipping charges will also be refunded.

Exchange Policy

No Direct Exchanges

If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. No, we don’t offer a direct exchange of ordered items. Please return your item(s) for a refund and place a new order at your convenience.

Exchange Process

1. Return your original item for a refund following the return process above
2. Place a new order for the desired size, color, or product
3. If you originally bought an item on sale, please reach out to us at orders@bdel.com and we can match the sales price if applicable.

Benefits of This Process

We process refunds promptly upon receipt of your return and placing a new order now ensures that you’ll get your new item quickly, and that it won’t go out of stock.

Warranty Policy

Warranty Coverage

Black Diamond Equipment, Ltd. (“Black Diamond”) warrants to the original end-user purchaser that its Black Diamond® products (“Products”) will be free from material or manufacturer defects for the Warranty Periods outlined below.

Warranty Periods

Warranty Process

1. Submit a Claim: Submit a warranty request through our warranty application
2. Provide Documentation: Black Diamond requires proof of purchase and/or delivery and may require pictures of the product at issue for any claim.
3. Shipping: Our Service Center Specialists will let you know if your product needs to be sent in. Shipping to Black Diamond will be at your own expense
4. Return Shipping: In some cases, we require that the defective product be returned to us as part of the warranty process. In these instances, shipping to Black Diamond will be at the end user’s expense but return shipping covered by Black Diamond.

Warranty Service Time

Service time can vary depending on the solution that is necessary. Typical service time is between 3-6 weeks. This time frame depends on the solution needed to resolve the claim.

Warranty Exclusions

This limited warranty does not cover any defects due to normal wear and tear, damage due to misuse or excessive use, accidental damage, alteration or modifications to the Product, or neglect, negligence, or improper care.

Not covered:

• Fading colors, logos, and markings due to use
• Cuts, burns, abrasions, tears, or stains
• Packed out insulation
• Poor or incorrect fit
• Items bought used
• Product that has been modified or altered by a person or an entity other than Black Diamond
• Damage from Battery Corrosion

Authorized Sellers Only

Because Black Diamond cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Black Diamond or a Black Diamond authorized seller in the United States of America, unless otherwise prohibited by law.

Damaged or Defective Items

Damaged Upon Arrival

We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at orders@bdel.com and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.

Black Diamond Customer Service:

Telephone Number: 1-800-775-5552
Email ID: orders@bdel.com

Black Diamond Headquarters Address: 2084 East 3900 South Salt Lake City, UT 84124

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