Birch Lane Return, Refund and Exchange Policy

Birch Lane Order Policies:

Read below for Birch Lane Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Birch Lane Return, Refund & Exchange Policy

Return Policy

Standard Return Window

You can return items for a refund within 30 days of delivery in the original condition and packaging. Most items can be returned within 30 days of delivery if they meet the eligibility requirements.

Return Eligibility Requirements

To be eligible for a return, items must:

• Be in original condition and packaging
• Be unworn or unused (where applicable)
• Include all original tags and accessories
• Be returned within the 30-day return window from delivery date

Return Process

1. Initiate Return: Contact Birch Lane customer service to start the return process
2. Return Shipping: Return shipping costs will apply and are the responsibility of the customer
3. Return Authorization: Obtain return authorization before shipping items back
4. Inspection: Returned items will be inspected upon receipt to verify condition

Items Not Eligible for Return

• Items returned outside the 30-day window
• Items that are damaged, worn, or not in original condition
• Custom or personalized items (unless defective)

Refund Policy

Refund Options

Customers can receive refunds in the form of store credit or refund to original payment method.

Refund Processing Time

• Store Credit: Store credits are credited within 1 business day
• Original Payment Method: Credit card refunds can take 3-5 business days

Refund Amount

• Original shipping charges will not be refunded unless your purchase arrives damaged or defective
• Return shipping costs will be deducted from refund amount
• Full refund of item price (minus shipping costs and return fees)

Damaged or Defective Items

If your item arrives damaged or defective:

• Shipping charges will be refunded
• Contact customer service immediately upon delivery
• Return shipping will be provided at no cost to customer
• Full refund including original shipping costs

Exchange Policy

Exchange Process

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Birch Lane does not offer direct exchanges. To exchange an item:

1. Return the original item following standard return procedures
2. Once return is processed and refund issued
3. Place a new order for the desired item

Special Policies

Large Items and Furniture

• Large furniture items may have extended delivery times (1-3 weeks)
• Special return procedures may apply for oversized items
• Additional return shipping fees may apply for large items

Birch Lane Customer Service:

Telephone Number: 1-888-223-2423

Share your Experience with Birch Lane Order:

Birch Lane Review Summary:

Birch Lane Customer Reviews:

Write a Review