Biossance Return, Refund and Exchange Policy

Biossance Order Policies:

Read below for Biossance Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Biossance Return, Refund & Exchange Policy

Returns Policy

Basic Return Terms

Biossance offers a simple returns policy: if you are not completely satisfied with your Biossance purchase, you are able to return it for a refund within 30 days from ship date.

Return Window

• 30-day return period from ship date
• Returns must be initiated within this timeframe

How to Start a Return

To process a return, click here to start your return with Biossance’s return partner, ZigZag. You will be subject to ZigZag’s Terms & Conditions and Privacy Policy.

Return Process

1. Register Your Return: Use the online return portal through ZigZag
2. Post Your Return: Choose a carrier to fulfill your return through the portal
3. Proof of Postage: Remember to ask for a receipt for proof of postage when posting
4. Processing: Biossance will handle the rest once they receive your return

Items Eligible for Return

Returnable Items

Biossance accepts returns for all orders, except for accessories and sets which are final sale.

Non-Returnable Items (Final Sale)

The following items are final sale and not returnable:

• E-gift cards
• Gift sets
• Accessories

Refund Policy

Refund Processing

Once received, Biossance will refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date they receive the return.

Refund Timeline

Your refund should be returned to your account within 5 working days and you’ll receive an email notification when it’s on its way. If you don’t receive your refund and it’s been 10 working days since you received the email confirmation, contact Customer Service through your account.

Refund Method

• Refunds are processed to your original payment method
• If you cancel your order and have already paid for goods, you will receive a full refund

Exchange Policy

Exchange Availability

Biossance is unable to accommodate exchanges at this time.

Note: Exchanges are not currently offered. Customers must process a return and place a new order for different items.

Special Circumstances

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact the customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help process your claim as quickly as possible.

Consumer Rights (14-Day Cancellation)

For consumer purchases (private use), you are entitled to cancel any contract within 14 days from the day you acquire physical possession of the goods. For cancellation details, please see the Returns Policy.

Multibuy Offers

Where any goods are returned (except for an exchange where products are faulty/defective), Biossance is entitled to either require the return of all goods delivered as part of a Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on the site.

Biossance Customer Service:

Telephone Number: 1-844-688-5885
Email ID: customercare@biossance.com

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