Bed Bath and Beyond Return, Refund and Exchange Policy

Bed Bath and Beyond Order Policies:

Read below for Bed Bath and Beyond Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

General Return Policy

Current Purchases (August 1, 2023 and Later)

• Return Window: 30 days from purchase date
• Condition: Items must be in original condition
• Receipt Required: Yes, for full refund
• Refund Method: Original form of payment
• Gift Card Purchases: Refunded as Merchandise Credit

Legacy Purchases (Before August 1, 2023)

• Status: All sales are final
• Returns: Not eligible for returns or exchanges

Return Process

How to Initiate Returns

1. Log into your account on bedbathandbeyond.com
2. Visit the “My Account” page
3. Select the order and items you wish to return
4. Follow the return instructions provided

Return Methods

• Online Returns: Use the online return system through your account
• Return Shipping: Return labels provided through the return process
• Lost Return Label: Can be reprinted through the return system or by visiting “Start A Return”

Refund Processing

Refund Timeline

• Refunds processed to original payment method
• Gift card purchases refunded as Merchandise Credit
• Photo ID may be required for returns

Special Refund Policies

• Mattresses: 120-day Comfort Guarantee with specific conditions
  • 30-day adjustment period required
  • One-time reselection allowed
  • $99 processing/pick-up fee applies
  • Must be undamaged, unsoiled, and free of stains

Product-Specific Return Policies

Standard 30-Day Returns

• Most general merchandise
• Home goods and décor
• Kitchen items
• Bedding and bath products

Extended Return Periods

• Gift Registry Items: Up to 90 days for registry purchases
• Holiday Items: Extended return periods during holiday seasons

Return Restrictions

• Custom/Personalized Items: Generally not returnable
• Final Sale Items: Cannot be returned
• Damaged/Defective Items: Special handling through customer service

Exchange Policy

General Exchanges

• Timeline: Same 30-day window as returns
• Process: Must be processed as a return and new purchase
• Condition: Items must be in original condition
• Value: Exchange value based on current pricing

Product Condition Requirements

• Items must be unused and in original packaging
• All tags and labels must be attached
• Original accessories and documentation included

Important Notes

Account Integration

• Overstock Legacy: Previous Overstock purchases maintain their original return policies
• Account Access: Use the same login credentials for return processing
• Order History: Available through your online account

Customer Service

• Contact: Available through the Help Center on bedbathandbeyond.com
• Support: Email and online chat support available
• Processing: Return requests handled through online system

Limitations

• Physical Stores: No physical store returns (online-only retailer)
• Third-Party Verification: Returns may be subject to verification systems
• Return Limits: Company reserves the right to limit or refuse returns

Gift Cards and Store Credit

Current Gift Cards

• New Gift Cards: Available for purchase
• Overstock Gift Cards: Continue to be honored
• Legacy BB&B Gift Cards: Not honored (expired under previous ownership)

Store Credit Usage

• Merchandise Credit: Can be used for future purchases
• Expiration: Check specific terms for store credit validity
• Transfer: Non-transferable to cash

Bed Bath and Beyond Customer Service:

Telephone Number: (1-800-462-3966)

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