Bebe Return, Refund and Exchange Policy

Bebe Order Policies:

Read below for Bebe Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

RETURN POLICY

Return Timeframe

• Items may be returned within 30 days from the order shipping date
• Full refunds are available within 21 days from the shipping date
• After 21 days and within 30 days, merchandise credit will be issued on an eGift Card
• After 30 days, returns will no longer be accepted

Eligible Items for Return

• Items must be in new, unworn condition without any damages
• Original hang tags must be attached
• Items must be tried on with undergarments only
• Items must not show signs of damage, including stains, pet hair, rips/tears or odors such as perfume or sweat

Items Not Eligible for Return

• Final sale items are not eligible for refund, store credit, exchange, or return
• All intimates are considered final sale
• All swimwear cannot be returned
• Select dresses and jumpsuits priced $129+ are only eligible for mail-in returns

Return Process

• Online purchases must be returned via the online portal only
• Partnership with Happy Returns offers two options: Bar Location for in-person returns or pre-paid label for mail-in returns
• Items can be sent back directly using any traceable method at customer’s expense

Return Address

10 Emery Street
Bethlehem, PA 18015

Special Conditions

• Shoes must be returned with the exact same style box or a $15 processing fee will be charged
• Items returned without prior authorization may be subject to a $6.95 restocking fee
• Only customers in the contiguous US can obtain a shipping label
• No shipping labels available for APO (Army Post Office) & FPO (Fleet Post Office)

REFUND POLICY

Refund Processing Time

• Refunds are processed within 10-14 business days after items are received and inspected
• Some refunds may take up to 10-20 business days from the date package is received

Refund Amounts

• Full refund available for items returned within 21 days of shipping date
• Merchandise credit on eGift Card for items returned between 21-30 days
• Shipping charges are non-refundable

International Returns

• Return items must be received within 60 days of shipped date for international orders
• Return labels provided by Global-E will cause a flat fee of $10 USD deducted from return amount
• Up to 14 business days for return processing upon receipt at warehouse

clubbebe Member Returns

• clubbebe members will receive refund for total amount of returned item less any reward amounts redeemed
• Rewards will not be reissued if a purchase made using a reward is returned
• clubbebe reward point balance will be debited to reflect returns or credits

EXCHANGE POLICY

Exchange Availability

• Due to limited merchandise quantities and constantly evolving fashion selection, Bebe currently does not process exchanges
• To get desired items, customers should place a new order and return unwanted items within the policy window for a refund

ADDITIONAL INFORMATION

Order Changes

• Once an order has been placed, it cannot be canceled or changed
• Customers must wait to receive their purchase and then return it

Bebe Customer Service:

Telephone Number: 877-232-3777

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