BaubleBar Return, Refund and Exchange Policy

BaubleBar Order Policies:

Read below for BaubleBar Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

BaubleBar Return, Refund & Exchange Policy

Return Policy

Return Window

Eligible, unworn merchandise can be returned within 30 days of the order ship date for a full refund. Merchandise, unless marked as final sale or otherwise noted, can be returned for a full refund to your original form of payment within 30 days of purchase.

Return Conditions

Products must be returned unused, with tags, and in the original packaging. Gift sets must be returned in their entirety to be eligible for a refund.

Items NOT Eligible for Return

We do not accept returns for any custom-made products and final sale merchandise. Please note: custom items and final sale items cannot be returned.

How to Initiate a Return

To initiate a return, head over to our returns portal. From there, you can choose whether you’d like an exchange, store credit, or a refund to the original form of payment. We’ve also made it hassle-free by providing a prepaid return shipping label for your convenience, which you will be able to access once the return is submitted. Then just box up the item(s) and send it back to us!

Refund Policy

Refund Method

Merchandise, unless marked as final sale or otherwise noted, can be returned for a full refund to your original form of payment within 30 days of purchase.

Shipping Charges

Original shipping charges are not refundable.

Processing Time

Please allow up to 5 days once the return has been delivered to our facility to be processed. You will receive an email once your item has been processed by our returns department.

Price Adjustments

We do not offer price adjustments.

Exchange Policy

Exchange Options

From there, you can choose whether you’d like an exchange, store credit, or a refund to the original form of payment.

Gift Returns

If you received a BaubleBar item as a gift and wish to return it, you’ll need the original order details to start the process. If you don’t have this information, email us at helpme@baublebar.com, and we’ll help locate it for you! If you do have the original purchaser’s details, visit our returns portal and select “Start Gift Return Here.” After entering the original order information and your details, you can choose between an exchange or store credit.

Gift Return Process

To make things easy, we provide a prepaid return shipping label, which will be available once your return is submitted. Simply package the item(s) and send them back—rest assured, the original gift giver won’t be notified!

Custom Items Policy

Custom Orders

All custom and personalized pieces are made-to-order and final sale. Custom orders cannot be cancelled or altered after they are submitted. Additionally, custom items cannot be returned. You will be charged at the time the order is placed.

Production Times

Production times vary; you can find an item’s production time on its product page. Please note, selecting expedited shipping will not change the production timeline. The item will still require the same amount of time to be produced, but will ship expedited to you after its production.

BaubleBar Customer Service:

Telephone Number: Not Available
Email ID: helpme@baublebar.com

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