Bassett Furniture Return, Refund and Exchange Policy

Bassett Furniture Order Policies:

Read below for Bassett Furniture Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Bassett Furniture – Return, Refund & Exchange Policy

Overview

Bassett Furniture works diligently to ensure every purchase brings a positive experience. As a custom furniture manufacturer, most products are customized by customers, which affects post-purchase options for returns and cancellations.

Return Policy by Product Category

Custom Products

• Custom Furniture: Bassett does not accept cancellations or changes on any custom-ordered product after 24 hours of the order being placed. We also cannot accept returns on any custom-ordered/ “Made to Order” product. All custom items will be identified as such on the sales order.
• Custom Rugs: Custom Rugs can only be canceled within 24 hours of the order being placed, and are otherwise not eligible for return.

Non-Custom Products

• Non-Custom Furniture: For any non-custom items, Bassett will accept cancellation prior to delivery with a 15% restocking fee. This fee is 15% of the total sale price of the merchandise, excluding tax and delivery.
• Non-Custom Rugs: Non-custom rugs can be returned with a 15% restocking fee within 30 days of receipt of merchandise.

Stocked Non-Furniture Items

All stocked, non-custom accessories can be returned within 30 days with proof of purchase. The product must be in new and unused condition.

Clearance and Flash Sale Items

Clearance and Flash Sale items are FINAL SALE and cannot be canceled or returned. Quantities are limited and no price adjustments will be made on prior sales.

Specific Product Categories

Finish Samples

• Benchmade Finish Samples: Undamaged finish samples may be returned for a full refund within 90 days of purchase. Finishes must be returned in the original packaging. Once returned, you’ll receive a full refund via the original purchase method.
• Non-Benchmade Finish Samples: These finish samples are non-returnable and non-refundable.

Cast + Forge Hardware

Hardware may be returned for a full refund within 30 days from the date of purchase. Hardware must be returned with screws in the original packaging.

Bed Linens

Online Returns are accepted for Bed Linens (specific terms not detailed on website)

Mattress Return & Exchange Policy

Jasmine Mattress Sleep Trial

We want to make sure you are 100% satisfied with your Jasmine mattress. That’s why our unique sleep trial offers you the chance to make sure you’ve chosen the right mattress.

Trial Period: The 90-night trial begins the day your Jasmine mattress is delivered. After at least 60 nights but before 90 total nights have passed, you should contact us if you don’t love the feel of your new Jasmine.

Exchange Options

You may then select one of the two following options:

• Exchange your current Jasmine comfort selection for an alternate Jasmine mattress. Your Jasmine mattress can be exchanged for the opposite Jasmine feel (e.g. soft for firm or the reverse) without an exchange fee. Your replacement Jasmine mattress will be shipped directly to your home.
• Return your Jasmine mattress for a full refund. If you decide that the Jasmine mattress is not right for you and don’t want to try another Jasmine comfort option, notify us within the trial period that you want to arrange a return. Once we receive the return of the original mattress, we’ll issue a full refund.

Return Authorization Requirements

Some Accessory Categories require return authorization. Please complete the form below for online purchases for lighting, rugs, or wall decor.

Bassett Furniture Customer Service:

Telephone Number: 1.833.498.6383
Email ID: juvenile@bassettfurniture.com

Bassett Furniture Headquarters Address: Bassett Furniture 3525 Fairystone Park Hwy. PO Box 626 Bassett Virginia 24055

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