Balsam Hill Return, Refund and Exchange Policy

Balsam Hill Order Policies:

Read below for Balsam Hill Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Balsam Hill Return, Refund & Exchange Policy

Return Policy

Return Window

Return or exchange eligible non-perishable products within 30 days of receipt or before December 25 (whichever comes first). Please use our online customer service forms to start a return or exchange.

Return Process

1. Contact Customer Service: If your product is eligible for return, please contact customer service and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number.
2. Return Address: All returns must be sent to our designated Balsam Hill Return Center:

      Balsam Hill Return Center
      221 S Franklin Rd., Suite 500
      Indianapolis, IN 46219
      

3. Important: Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.

Return Shipping Fees

We provide prepaid return shipping labels (please see table below for fees) for all products purchased for the contiguous US. These fees are waived in the case of damaged or defective products.

Note: For Alaska, Hawaii, and Puerto Rico return information contact customer service. Prepaid shipping labels are not available for these locations.

Items Not Eligible for Return

Products ineligible for return include perishable items, personalized items, items that are damaged due to improper care or use, and items for which a return has not been authorized.

• Perishable items (dried and fresh greenery, food) are not eligible for return.
• Personalized items
• Items damaged due to improper care or use
• Items without proper return authorization

Additional Fees

• A $75 per box service fee will be charged for all delivery refusals.
• Balsam Hill reserves the right to reject items that are ineligible for return, and to assess an additional return fee.

Refund Policy

Refund Processing

Once your item has been shipped back to us, we will process your refund less any applicable shipping label fees.

Refund Timeline

Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Tracking Information

If you use a different shipment method, please make sure to send your item to the correct return address and contact customer service with your return tracking information to expedite your refund. If you do not provide us with tracking information, your refund may be delayed as long as 14 days from when we receive the return.

Damaged or Defective Products

Inspect your purchase and contact customer service to report any damage within 3 days of delivery. Our team will be happy to find a solution to your problem. For damaged or defective products, return shipping fees are waived.

Exchange Policy

Exchange Terms

Exchanges for items of lesser value will be assessed a small exchange shipping fee. We waive this fee for exchanges for items of equal or greater value.

Items Not Eligible for Exchange

Please note perishable items are not eligible for exchange.

Alternative Shipping Options

Though we suggest that you use our prepaid shipping labels for the most seamless return process, you may use alternate shipping labels at your own cost. If you choose alternative shipping:

• Contact customer service for the correct return address
• Provide tracking information to expedite your refund
• Ship to the designated return center only

Warranty Coverage

Three-Year Limited Warranty

Balsam Hill is pleased to offer a limited three-year product warranty on regular and sale-priced artificial Christmas trees. The Balsam Hill Three-Year Limited Warranty guarantees the quality of our artificial Christmas trees’ factory installed lights (excluding burned-out bulbs), frame, foliage, hinges, and tree stand.

Clearance Items

All clearance trees are covered by a 60-Day Clearance Limited Warranty.

Warranty Exclusions

The warranty excludes burned-out bulbs and normal wear and tear, and will be voided in the cases of damage due to misuse, neglect, intentional alteration, or other events beyond our reasonable control.

Balsam Hill Customer Service:

Telephone Number: 02033 686 726

Balsam Hill Headquarters Address: P150, Road One Winsford Industrial Estate Cheshire CW7 3RA UNITED KINGDOM

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