AX Paris Return, Refund and Exchange Policy

AX Paris Order Policies:

Read below for AX Paris Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

AX Paris Return, Refund & Exchange Policy

Return Policy

Return Window

• Items must be returned within 16 days from the date of order
• All returns must arrive at our warehouse within 30 days from the date of purchase
• Any returns received after 30 days will be classified as late returns and refunded via gift card only

Return Conditions

• Items must be returned in their original condition
• All items must be unworn and returned with labels/security ribbon attached
• Sets of two-part items (bikinis, lounge sets) must be returned as a complete set
• Items marked or tainted with make-up, fake tan, body lotions, perfumes, or body odours cannot be refunded
• No alterations are permitted to items

Return Process

1. Use the Returns Portal: Use the returns portal to create a Royal Mail returns label
2. Repackage Items: Ensure items are in original condition and include the returns form from your order invoice or a note with full name, email address, order number, item names, and reason for return
3. Submit Return: Take your parcel to your local post office with the Royal Mail returns label or QR code generated within the portal

Return Fees

• £6.95 deducted from refunds to original payment method to cover Royal Mail returns label cost
• Free returns for exchanges, store credit, or gift card refunds
• £3.95 processing fee if not using the official returns portal

Refund Policy

Standard Refunds (Within 16 Days)

• Full refund issued to original payment method (minus £6.95 return label fee)
• Refunds processed within 15 working days of receiving return parcel
• Original delivery fees cannot be refunded

Late Returns (After 16 Days)

• Gift card issued for the value of returned items
• £7.95 late processing fee charged
• Gift cards are non-transferable and expire 9 months after issue
• 10% gift card bonus not available for late returns
• No gift card issued for returns after 3 months from purchase

Faulty/Incorrect Items

• Must notify customer service within 24 hours from delivery time
• Contact enquiries@axparis.com with order number, full name, item code, and image proof
• Full refund or exchange available for faulty/incorrect items

Exchange Policy

Exchange Process

• Exchanges available for different sizes only through the returns portal
• Style, print, and colour must be the same as original item
• New replacement items sent via 48-hour tracked Royal Mail service at no charge

Exchange Timeline & Fees

• Exchanges dispatched within 2 working days of receiving return parcel
• First exchange is free
• Additional exchanges incur £4.50 charge per exchange
• If exchanged item is returned for refund, shipping cost will be deducted

Additional Terms

Gift Cards

• Gift cards are non-transferable
• Gift cards expire 9 months after issue

Special Circumstances

• Items deemed unreturnable by quality check team will be held for 3 weeks for customer collection, then disposed of
• AX Paris not responsible for items originally purchased from other websites
• Additional fees may apply for parcels returned to sender due to incorrect address, refusal of delivery, or failure to collect

Processing Times

• Refunds: 15 working days
• Exchanges: 2 working days
• Email notifications: Sent when parcel received at warehouse and when return/exchange processed

AX Paris Customer Service:

Telephone Number: +44 161 835 1419
Email ID: enquiries@axparis.com

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