Boston Proper Return, Refund and Exchange Policy

Boston Proper Order Policies:

Read below for Boston Proper Order Return and Refund Policy, Price Match Policy, Exchange and Cancellation Policy.

Boston Proper Return, Refund & Exchange Policy

30-Day Return & Exchange Policy

We want you to love everything you purchase. If you are not completely satisfied, we offer easy online returns and exchanges within 30 days of shipment date, excluding clearance items marked as Final Sale.

Return Policy

Time Frame: 30 days from shipment date

Return Fee: $6.95 return postage charge will be deducted from your refund

Item Condition Requirements:

• Returned or exchanged merchandise must be in original and saleable condition and must be unworn, unwashed and unaltered
• All items must have original tags in place
• Swimwear must also have the hygienic liner intact

Excluded Items:

• Clearance items marked as Final Sale and altered items are not eligible for return or exchange
• Gift cards and e-gift cards are not eligible for return or exchange
• International orders are not able to be returned at this time

Special Circumstances:

• Any item deemed defective by Boston Proper (after reviewing with the customer) may also be returned within 30 days of shipment
• If returning a gift item, please note that the return will be refunded to a gift card

Exchange Policy

Free Exchanges: Exchanges for like items (same style and color in a different size) are free

Size/Color Exchange: Items returned for size or color exchange will not be charged a return shipping fee

Different Item Exchange: Please place a new order if you would like a different item altogether. Regular shipping fees apply

Return Process

To initiate a return or exchange:

1. Start Online: To begin your online return or exchange, visit our returns portal, or log in to your account and click on “My Orders.”
2. Follow Steps:
   • Print your shipping label and packing slip. Cut along the guideline
   • Pack your return securely along with the packing slip either in the original packaging or your own packaging
   • Affix your shipping label to the package, making sure no other tracking labels are showing
   • Bring your package to a nearby drop-off location
   • Once shipped, you can track your return package using the link provided in your email
3. QR Code Option: If you have chosen to present a QR code, please present this to your chosen drop-off location

Refund Policy

Standard Refunds: Refunds are processed to the original form of payment after return is received and processed.

Processing Time: It may take up to 7-10 business days for customers to receive a refund in the original form of payment

Gift Returns: If returning a gift item, please note that the return will be refunded to a gift card

Non-Refundable Items: Shipping fees are non-refundable

Price Adjustment Policy

If the price of an item you purchased is marked down within 10 days of original purchase, a one-time price adjustment may be made by contacting Customer Service at 1-800-243-4300.

Eligibility:

• Only full price items are eligible for price adjustments
• Promotions and coupons cannot be applied to previously placed purchases
• Previously placed orders with a coupon or promotion applied are also ineligible for additional discounts

Special Return Categories

Brands We Love Marketplace: For Brands We Love Marketplace returns, please use our Returns portal to process your return

Missing/Damaged Items: For all missing items, lost and damaged packages, please file a claim in our Claims Portal

Boston Proper Customer Service:

Telephone Number: 1-800-243-4300
Email ID: customerservice@bostonproper.com

Boston Proper Headquarters Address: 1155 Broken Sound Parkway Northwest, Suite A-C Boca Raton, FL 33487 United States

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